Many thanks for helping my daughter Sara with her Volvo.  We greatly appreciate all you've done.

Aloha,

Karen Karnowski

Hey Shannon,

I'm the guy from a couple of weeks ago with the black '04 Explorer.  You sent me to the dealer armed with a service bulletin which you found and printed out for me.

Anyway, I just wanted to thank you for your kindness and integrity.  I will be sure to refer you guys if the opportunity arises.  And let me know if there's ever any way I can help and/or return the favor.

Best,

Stan

Dear Steve:

Our entire family want to thank you for your kindness and thoughtfulness and your integrity working on our Crown Victoria and Grand Marquis Mercury.  You did an outstanding job.  On the Crown Vic other transmission places might have charged us many hundreds of dollars.  You found the problem in 5 minutes and did not want to charge us anything.  You are the very best in this town, we will never forget what you have done for us.

Thankfully,

Norman Jaffe      Rose Jaffe

Crown Vic          Mercury

Dear Steve,

    Last year the folks at Oswald's Auto Repair referred me to you because my transmission needed to be rebuilt.  Now just recently the transmission once again had extensive problems, this time because an outside line bringing in transmission fluid failed.  I brought the car to you, and you once again rebuilt the transmission, this time on a warranty basis, and charged me nothing.

     This is to thank you for your courtesy for doing the work well and at no charge.  Oswald's sent me to the right place.  Oswald's and similar shops do their customers well by keeping you on their referral list.

 Thanks again.

Very truly yours,

Dennis J. Shea